A personal reply from Michael himself.

[fifi]

This could be fun.

14th October, 2013

How can we further improve our services?

Dear Customer,

Over the past 29 years Ryanair has grown from carrying 200,000 to over 81 million customers annually by offering lower fares, great service and choice to Europe's air travellers. No other airline can match our low fares, our on-time arrivals, our tiny rate of cancellations, or lost bags, or our new fleet of over 300 aircraft.

But we want to keep improving our services, which is where you can help me. Please send me your suggestions as to how Ryanair can further improve our industry leading customer service.

All suggestions will be gratefully acknowledged by me. I'm looking forward to hearing from you.


Many thanks

Michael O'Leary

Michael O' Leary
Da Boss ☺

Please complete our Suggestion Form. http://www.ryanair.com/en/about/customer-suggestions

[zedzedeleven]

My advice, for what it`s worth, is Dear Saint Michael, concentrate on what you do best, providing cheap reliable flights. Your loyal customers neither require or want the window dressings.
It looks like my next trip could be courtesy of Monarch from Manchester, FR have been reduced to one (expensive) flight from Speke next March, on a Sunday. So it`s back to queueing to check in and queueing at the carousel due to their ridiculous 5kg cabin bag limit.

[Deso]

My advice, for what it`s worth, is Dear Saint Michael, concentrate on what you do best, providing cheap reliable flights. Your loyal customers neither require or want the window dressings.
It looks like my next trip could be courtesy of Monarch from Manchester, FR have been reduced to one (expensive) flight from Speke next March, on a Sunday. So it`s back to queueing to check in and queueing at the carousel due to their ridiculous 5kg cabin bag limit.

Easyjet have Wednesday and Saturday flights in March, no weight limit on your hand luggage. 

[zedzedeleven]

Aye, I saw those Deso thanks, just wish they had an earlier return flight.

[zedzedeleven]

If anyone can categorically confirm Monarch`s hand luggage weight for me I would be most grateful, I have seen two conflicting weights, 5kg and 10 kilo.

[bedouin]

If anyone can categorically confirm Monarch`s hand luggage weight for me I would be most grateful, I have seen two conflicting weights, 5kg and 10 kilo.

Their website seems perfectly clear.  Flights with "MON" numbers have 5kg hand baggage allowance; flights with "ZB" numbers have 10kg hand baggage allowance.

[zedzedeleven]

If anyone can categorically confirm Monarch`s hand luggage weight for me I would be most grateful, I have seen two conflicting weights, 5kg and 10 kilo.

Their website seems perfectly clear.  Flights with "MON" numbers have 5kg hand baggage allowance; flights with "ZB" numbers have 10kg hand baggage allowance.

It does now youv`e pointed it out! many thanks.

[lionfish]

MON flights to/from MAN to FUE are always ZB numbera, so 10kg hand luggage. As long as you stick to that you can check in online both ways - not sure what happens with hold bags.
Also, you can now take 2 bags as long as they are no nigger than the maximum cabin bag size - this allows you to put the smaller bag under the seat in front of you with items you need to access on the flight which avoids having to keep standing up disturbing other passengers so that you can get to a bag in the locker.

[zedzedeleven]

Booked with Monarch now. I found it a bit strange that you cannot do on line check in unless you have selected reserved seats. Minimum price is six quid per seat per leg. If you don`t select a seat you have to check in at the desk in the airport which will cost Monarch time and money.