Thank You Ryanair

[mickboy]

Had to cancel flights to Fuerteventura at short notice recently due to a family bereavement.

I received an e mail today from Ryanair say my costs would be refunded within 7 days so I would publicly like to say thank you to Ryanair for the compassion shown at this difficult time.

[Paddster]

Nice to hear a good story about them for a change,hope they honour the e-mail,be sure to let us know mick and sympathy for this sad time friend........

[mickboy]

Nice to hear a good story about them for a change,hope they honour the e-mail,be sure to let us know mick and sympathy for this sad time friend........

Heres what I received from them on Thursday

"We confirm that your refund request has been processed to the form of payment used to pay for your booking confirmation UKPR3N. Your issuing bank will then take 5-7 working days to process this refund amount back to your account.

It looks they are staning by their word which is very good.

I believe everyone should share good points as well as not so good

[dagwood]

I don't see any good reason to think otherwise Mickboy. You probably upset most if not all the whingers/begrudgers by saying something positive about Europe's biggest ,safest greenest and on time Airline. I had something similar during the ash cloud, They cancelled a flight home and I came home later that day with Air Lingus, no problem getting a full refund.     

[SheilaW]

I would publicly like to say thank you to Ryanair for the compassion shown at this difficult time.

Sorry to hear of the circumstances, and I'm glad to hear that your refund is expected to go through smoothly rather than adding to your current problems.

But I really don't see that Ryanair are showing any compassion. It's written in black and white in their T&C that a refund will be given in such circumstances: no company, no matter how penny-pinching, would try to fight that one. They'll have insurance for just such an eventuality - your refund isn't coming out of their pockets, out of the goodness of their hearts.

The ash cloud would have been a rather more grey area and I'm glad to hear they gave a refund for that one. A couple of hundred of my fellow translators from all parts of the world had planned to attend a conference in Birmingham at that time. I've often wondered who paid for all that chaos and whether individuals were refunded. I bet being stuck over here wasn't the worst that could have happened.

[dagwood]

Hi Sheila, the original flight was cancelled due to the Ash Cloud so Ryanair gave the choice of rebooking on an other flight or receiving your money back in full. I took the latter as Air Lingus flights were scheduled to fly a lot later in the day and the alert was lifted (arriving in Dublin at 12.15 at night) instead of 4.30 in the afternoon. My credit card was refunded in about 10 working days by Ryanair. I was kinda disappointed that I was able to get home, but that's life I suppose.   

[mickboy]

I would publicly like to say thank you to Ryanair for the compassion shown at this difficult time.

Sorry to hear of the circumstances, and I'm glad to hear that your refund is expected to go through smoothly rather than adding to your current problems.

But I really don't see that Ryanair are showing any compassion. It's written in black and white in their T&C that a refund will be given in such circumstances: no company, no matter how penny-pinching, would try to fight that one. They'll have insurance for just such an eventuality - your refund isn't coming out of their pockets, out of the goodness of their hearts.

The ash cloud would have been a rather more grey area and I'm glad to hear they gave a refund for that one. A couple of hundred of my fellow translators from all parts of the world had planned to attend a conference in Birmingham at that time. I've often wondered who paid for all that chaos and whether individuals were refunded. I bet being stuck over here wasn't the worst that could have happened.

I had to fight with NCP over my airport parking and threatend to take the story to the press before they chnged my dates.
Villa was changed with no issues, and no problem with transfers which shows there are sill some genuine people and companies around out there. Because of their willingness to undestand the situation it gives you faith in booking them again.

[Paddster]

Glad things worked out for you in the end mickboy - every little helps at these times mate 

[mickboy]

Glad things worked out for you in the end mickboy - every little helps at these times mate 

Thanks Paddster theres a lot of good understanding people on this forum

[Paddster]

There is mate,don't be afraid to ask about anything on here - just ignore any sarcy posts that may come your way