Does anyone know how to get Movistar bog standard internet without having to take spanish TV and spanish sim cards, there is a site called Movistar with benefits, at 35â,¬ a month, any help please..
Have a look here https://www.movistar.es/particulares/internet/adsl-fibra-optica/?pid=PA-home-ql1a
If you are on Chrome you can right click on the page and translate it. Click on price for canaries as it is slightly cheaper due to the cheaper VAT. Works out at â,¬27.49 a month for 12 month contract.
You won't get fibre yet so max speed is 20mb, depending how far you are from the exchange.
Cheers Deso you're a star....
Had a wee look at price Deso and its circa 32â,¬...
Quote from: Deso on August 22, 2018, 21:19:51 PM
Have a look here https://www.movistar.es/particulares/internet/adsl-fibra-optica/?pid=PA-home-ql1a
If you are on Chrome you can right click on the page and translate it. Click on price for canaries as it is slightly cheaper due to the cheaper VAT. Works out at â,¬27.49 a month for 12 month contract.
You won't get fibre yet so max speed is 20mb, depending how far you are from the exchange.
I would be careful with the speed they quote you, we are apparently 500 metres from the exchange and can see the mast, but the best we got was 3/4 Mbps, and after 17:00 and at weekends we were lucky to get 2Mbps, we are now on 4G pricier, but it works.
Quote from: willie5094 on August 24, 2018, 11:45:30 AM
Had a wee look at price Deso and its circa 32â,¬...
Did you click on the blue link in the price box, Precios para Canarias, Cueta y Melilla
The price shown on the web page is for mainland where the tax is higher.
Am I right in thinking you are up the hill somewhere? If so, you need to find a neighbour, see Johns post above, who is/was on movistar to see what speed they get.
We are only 150 metres from the exchange and get 17meg all the time. once the fibre is installed speeds will be much more reliable but it could be a while yet.
Quote from: Deso on August 24, 2018, 13:51:40 PM
Quote from: willie5094 on August 24, 2018, 11:45:30 AM
Had a wee look at price Deso and its circa 32â,¬...
Did you click on the blue link in the price box, Precios para Canarias, Cueta y Melilla
The price shown on the web page is for mainland where the tax is higher.
Am I right in thinking you are up the hill somewhere? If so, you need to find a neighbour, see Johns post above, who is/was on movistar to see what speed they get.
We are only 150 metres from the exchange and get 17meg all the time. once the fibre is installed speeds will be much more reliable but it could be a while yet.
Movistar told a mate of mine this time next year, { that is Spanish this time next year }
Once fibre is rolled out you will get a lot more. Corralejo (Parque Natural) has FTTH and I have 2 clients who have 260Meg and 180Meg+. Also router is dual band 2.4Ghz/5GHz so you can get max throughput on wifi connections.
I am still waiting on Tamaragua.....spoke to fibre installer couple of weeks back and told next year....think the new autovia is in the bloody way!!
Hi Deso can you send me the link to get Movistar in the Canaries, cheers. When I click on the green box "Lo Quiero" I get mainland spain when I fill the form in.
It isn't possible to click on the price page for the Canaries, Cueta and Melilla.
(https://i.imgur.com/6HrFmZj.png)
It is the Blue writing at the bottom left of the section with the green Lo Quiero unless it's being blocked by your settings?
Clicked on blue writing but all it gives me is the pricing page for Canaries.
I must be really thick. Ok clicked on Lo Quiero I want it and it takes me to a personal information page which I fill in with all details including N.I.E number and Spanish mobile number and click continue when it asks for region there is everything apart from Fuerteventura. There Las Palmas, Santa Cruz de Tenerife, Mellila and Cueto, is Fuerteventura known by any other name, I've been trying this for days and its driving me mental, I need help.....
Quote from: willie5094 on August 25, 2018, 16:38:05 PM
I must be really thick. Ok clicked on Lo Quiero I want it and it takes me to a personal information page which I fill in with all details including N.I.E number and Spanish mobile number and click continue when it asks for region there is everything apart from Fuerteventura. There Las Palmas, Santa Cruz de Tenerife, Mellila and Cueto, is Fuerteventura known by any other name, I've been trying this for days and its driving me mental, I need help.....
Try Las Palmas Willie
Will do John, thanks...
Didn't work John, back in UK they're flinging Wifi at you and I can't get anywhere here, what am I doing wrong.
You sound like you are having a real struggle willie5090. Quite often Fuerteventura doesn`t come up individually so the “area†to use is Las Palmas. Hope you get it sorted out before you have no hair left, lol. Cheers . . Ron
Quote from: willie5094 on August 25, 2018, 19:53:50 PM
Didn't work John, back in the UK they're flinging Wifi at you and I can't get anywhere here, what am I doing wrong.
It should have Willie, it is definitely the right area.
I know what your saying guys but it ain't recognising the postcode 35610, I'll try again tomorrow when I get my hair stuck back on, cheers.
Quote from: willie5094 on August 25, 2018, 21:38:35 PM
I know what your saying guys but it ain't recognising the postcode 35610, I'll try again tomorrow when I get my hair stuck back on, cheers.
I have just tried it myself, Willie. and as you say it does not work.
Cheers John I'm glad it's not just me, I thought I was going mad. I'll pop up to Rosario tomorrow and see if they can help. No doubt they'll try and sell me the full package....
I was going to say, when I had my Movistar connected, I went to the Movistar shop, there was one in the Atlantico at that time. Ordered Monday and they came and connected up on Thursday.
Have you definitley got a phone line in your place? We have a DP box in the garage area and there was a cable from that running up into a junction box in the apartment. The guy had to run a cable from there to the pre-installed phone socket, there was tubing already in.
Quote from: willie5094 on August 26, 2018, 19:38:45 PM
Cheers John I'm glad it's not just me, I thought I was going mad. I'll pop up to Rosario tomorrow and see if they can help. No doubt they'll try and sell me the full package....
Just be carefull.
Quote from: Johnrgby2 on August 26, 2018, 21:28:22 PM
Quote from: willie5094 on August 26, 2018, 19:38:45 PM
Cheers John I'm glad it's not just me, I thought I was going mad. I'll pop up to Rosario tomorrow and see if they can help. No doubt they'll try and sell me the full package....
Just be carefull.
🤣😂🤣😂🤣😂 must be good salespeople then !!
Quote from: spitfire58 on August 26, 2018, 22:00:53 PM
Quote from: Johnrgby2 on August 26, 2018, 21:28:22 PM
Quote from: willie5094 on August 26, 2018, 19:38:45 PM
Cheers John I'm glad it's not just me, I thought I was going mad. I'll pop up to Rosario tomorrow and see if they can help. No doubt they'll try and sell me the full package....
Just be carefull.
🤣😂🤣😂🤣😂 must be good salespeople then !!
They did not sell anything to me Ron there were too many "it should "and "depending on" in the conversation so I walked away
I set up my telephone and internet (with no TV package) but asked for mini fusion which gave me free mobile phone (500 mins of calls & 1GB of data /month) I upgraded paying 19 euros for a Samsung phone. Did this all in the Movistar shop in Corralejo with no pressure to buy a package or anything. Might be worth a try there if you are struggling in the other Movistar shops.
Went into Movistar shop in Las Rotondas and asked for internet only and she quoted 41â,¬ , and said it was more expensive in shop and better to order online but couldn't help me with doing it, so I'm none the wiser. For feck sake why are things so difficult....
Quote from: willie5094 on August 27, 2018, 19:57:01 PM
Went into Movistar shop in Las Rotondas and asked for internet only and she quoted 41â,¬ , and said it was more expensive in shop and better to order online but couldn't help me with doing it, so I'm none the wiser. For feck sake why are things so difficult....
Welcome to Fuerteventura most things are like that here. It`s part of the charm of the place but can be infuriating as well. However, believe it or not its easier to get things done now than when I came in 2004. You often had to put your name on a list to order things and they worked down the list which could be pages long.
I have got to the stage where I just pay the going rate, as looking for a lower price can be rewarding but sometimes if its a necessity its not worth the hassle.
Quote from: willie5094 on August 27, 2018, 19:57:01 PM
Went into Movistar shop in Las Rotondas and asked for internet only and she quoted 41â,¬ , and said it was more expensive in shop and better to order online but couldn't help me with doing it, so I'm none the wiser. For feck sake why are things so difficult....
Originally I was with a company called Eurona based in Spain, who where fine for about 6 months, I had a Movistar router, and a Movistar landline connected by a Movistar engineer, for some reason they transferred us to another company, the service was dire, to say the least, so I go into Movistar in an attempt to switch to them, and apparently I did not exist, neither the did the telephone number, so trying to use some logic I used my mobile dialed the number that did not exist, and amazingly my wife answered, but she still claimed we did not have a landline at which point I gave up, we now use a company called Tiekom, and are connected via 4G, it works very well 95% of the time, have unlimited calls to Spanish numbers, and 300 mins per month to any international numbers, it is not cheap but as I have said it works.
See my info on internet in Fuerteventura:
Types of internet available in Fuerteventura (https://www.fuerteventura-forum.com/index.php?topic=23959.msg584304#msg584304)
Vodafone 4G (https://www.fuerteventura-forum.com/index.php?topic=24349.msg584755#msg584755)
My only experience of Movistar are the following 3 times.
1. My other half took out a movistar deal over the phone about 7years ago (TV, ADSL, landline) and when the first charge came out of the account they were just charging the full price and there was no special deal for 12 months like she had agreed to on the phone, they told her it would be rectified and fobbed her off for a month until then they just said it was too late to cancel and she ended up paying almost double what she had been promised until the contract expired.
2. I went into the movistar shop 3 years ago to enquire about taking out one of the deals advertised online, similar to what you mentioned I wasn't interested in TV. I was told everything I wanted to hear, including things that I knew were not true, so I just left it assuming they were fishing for commision regardless of how happy I was afterwards I am sure it would suddenly no be their problem!
3. About 3months ago my brother-in-law signed up to the full package, landline, ADSL, TV and 2 mobiles SIM-only. They signed up over the phone and were very happy with the price. I asked what he was going to do when the price went up after the initial offer period, he had no idea it was going to go up, they hadn't mentioned it to him. I am monitoring for future complaints... I didn't want to push it too much because our opinion of Movistar is not great and they had already gone into the contract by then so there was little they could do. They get ADSL speeds of about 3Mbps (we are down South of the island,no fibre here), I think the TV pacakge is pretty nice, all works from a tiny little box like the NowTV box in the UK, but it looks good.
My advice on getting internet here is best summed up on two things:
1. Ask all the neigbours what they have because it's the only way to find out what the speed/service is like in the street
2. I like not having a cable or antenna and I can just pickup my 4g router and move house without dealing with any telefonica appointments etc.... :) there is a little extra piece of mind in that for me
Quote from: Johnrgby2 on August 28, 2018, 14:20:59 PM
Quote from: willie5094 on August 27, 2018, 19:57:01 PM
Went into Movistar shop in Las Rotondas and asked for internet only and she quoted 41â,¬ , and said it was more expensive in shop and better to order online but couldn't help me with doing it, so I'm none the wiser. For feck sake why are things so difficult....
Originally I was with a company called Eurona based in Spain, who where fine for about 6 months, I had a Movistar router, and a Movistar landline connected by a Movistar engineer, for some reason they transferred us to another company, the service was dire, to say the least, so I go into Movistar in an attempt to switch to them, and apparently I did not exist, neither the did the telephone number, so trying to use some logic I used my mobile dialed the number that did not exist, and amazingly my wife answered, but she still claimed we did not have a landline at which point I gave up, we now use a company called Tiekom, and are connected via 4G, it works very well 95% of the time, have unlimited calls to Spanish numbers, and 300 mins per month to any international numbers, it is not cheap but as I have said it works.
It is important to note that Movistar is the retail arm of Telefonica. I am pretty sure I am correct in saying that if you buy from Movistar you get a Movistar branded box and a Telefonica Line and a Telefonica engineer installs it.
The equivalent situation in the UK is that you may buy BT Internet, but you get a BT Openreach Box and a BT Openreach engineer installs it.
It's all complication because they were all just 100% publicly owned originally....
I would suggest that maybe you had a Telefonica line that was contracted through this 3rd party "Eurona" so you never had a Movistar line (although it is confusing to see Movistar branded on Telefonica boxes) and perhaps just like me you had a landline number that started with a 9 but in actual fact it was just a virtual phone number that was provided by Eurona and redirected to you, but certainly wouldn't have made it a Movistar managed number. They use redirection so that they don't have to pay Telefonica to manage the voice line, they just have to pay the line rental for physical cable connection.
Quote from: Lexeus on August 28, 2018, 17:49:14 PM
Quote from: Johnrgby2 on August 28, 2018, 14:20:59 PM
Quote from: willie5094 on August 27, 2018, 19:57:01 PM
Went into Movistar shop in Las Rotondas and asked for internet only and she quoted 41â,¬ , and said it was more expensive in shop and better to order online but couldn't help me with doing it, so I'm none the wiser. For feck sake why are things so difficult....
Originally I was with a company called Eurona based in Spain, who where fine for about 6 months, I had a Movistar router, and a Movistar landline connected by a Movistar engineer, for some reason they transferred us to another company, the service was dire, to say the least, so I go into Movistar in an attempt to switch to them, and apparently I did not exist, neither the did the telephone number, so trying to use some logic I used my mobile dialed the number that did not exist, and amazingly my wife answered, but she still claimed we did not have a landline at which point I gave up, we now use a company called Tiekom, and are connected via 4G, it works very well 95% of the time, have unlimited calls to Spanish numbers, and 300 mins per month to any international numbers, it is not cheap but as I have said it works.
It is important to note that Movistar is the retail arm of Telefonica. I am pretty sure I am correct in saying that if you buy from Movistar you get a Movistar branded box and a Telefonica Line and a Telefonica engineer installs it.
The equivalent situation in the UK is that you may buy BT Internet, but you get a BT Openreach Box and a BT Openreach engineer installs it.
It's all complication because they were all just 100% publicly owned originally....
I would suggest that maybe you had a Telefonica line that was contracted through this 3rd party "Eurona" so you never had a Movistar line (although it is confusing to see Movistar branded on Telefonica boxes) and perhaps just like me you had a landline number that started with a 9 but in actual fact it was just a virtual phone number that was provided by Eurona and redirected to you, but certainly wouldn't have made it a Movistar managed number. They use redirection so that they don't have to pay Telefonica to manage the voice line, they just have to pay the line rental for physical cable connection.
Sounds plausible Alex.
Willie can you PM me your address, I am intrigued by this very NOT unusual problem :D I think you should be able to submit the order online, perhaps you just have to lie a little on the information you provide and then they will fix it after the order is placed. Let's face it, they aren't going to be connecting your line if they can't find your house first! :D
I had a similar problem with adeslas, they said CostaCalma didn't exist
I have just tried running through a fake order and the website has no issues finding the Province "Las Palmas" Codigo Postal "35610"
I imagine it is your street address that is the problem, send me the pm and I will try and work it out for you
The correos database says that 35610 covers the below, is that definitely where you are? ;)
PALMAS, LAS AEROPUERTO DE FUERTEVENTURA 35610
PALMAS, LAS BARRANCO DE LA TORRE 35610
PALMAS, LAS CALETA DE FUSTE 35610
PALMAS, LAS CASTILLO, EL (ANTIGUA) 35610
PALMAS, LAS COSTA DE ANTIGUA 35610
PALMAS, LAS GOLF CLUB FUERTEVENTURA 35610
Fairly positive it's your street address that you are having issues with:
https://imgur.com/a/OveLaPd (https://imgur.com/a/OveLaPd)
https://imgur.com/ccjAsNC (https://imgur.com/ccjAsNC)
I'm currently paying just over 50 euros per month to Telefonica for Internet only. We have a phone line and number although never use it. Sounds like I may be paying over the odds?
Quote from: keithtx on September 01, 2018, 10:54:48 AM
I'm currently paying just over 50 euros per month to Telefonica for Internet only. We have a phone line and number although never use it. Sounds like I may be paying over the odds?
Are you on Fusion? I have that and get a mobile SIM with the package included for just over 50 a month.
Hi deso as far as I know I'm on just Internet only. Think I'll pop into the movistar office in Puerto next time I'm over
Willie you got mail ;)
A Quick update, I got a phone call this morning from a Movistar engineer to say that they are coming to my house on Monday at 9, not sure what Monday though, this was after many phone calls to Movistar and asking to speak to someone in English.
Many thanks for all your help and comments, very much appreciated. I'll update when online with Movistar.
Cheers
Willie
My package is the same as Keith's.
It started off at 23.60 back in 2014/2015 but is now 50.00 per month. It is not the Fusion package. It is the Landline package with unlimited free calls to other landlines, 500 mins free calls to mobiles on the weekends per month and 50 mins free calls to mobiles per month on weekdays plus maximum speed adsl which at my house across from John is fine. I use Now TV and Netflicks on it and it works okay.
Quote from: perrypower1 on September 10, 2018, 11:46:49 AM
My package is the same as Keith's.
It started off at 23.60 back in 2014/2015 but is now 50.00 per month. It is not the Fusion package. It is the Landline package with unlimited free calls to other landlines, 500 mins free calls to mobiles on the weekends per month and 50 mins free calls to mobiles per month on weekdays plus maximum speed adsl which at my house across from John is fine. I use Now TV and Netflicks on it and it works okay.
Sounds the same as mine. Not sure if it`s still running or of use to you, but a few years ago I was advised that if I went in and asked for mini fusion I could get some extras. I was rather reluctant to go in and try, however I did go into a Movistar shop. I discussed the mini fusion and asked if I could get it included and if it was at no cost to me. They informed me it offered a free smart phone and a 1GB allowance of data and 500 minutes of calls a month. I asked if I could upgrade the free phone and was offered some other phones at a small price I choose a Samsung phone at a cost of 19 euros. However you could accept the offered phone which is at no cost to you. So the mini fusion is totally free and just an extra addon to your package.
Just to repeat, my internet/phone package sounds the same and the mini fusion is free to me at least. So you would have nothing to lose if you go in and ask if the mini fusion is still offered on the package you already have.
A follow on from my update on the 7th Sept, got Movistar installed at my house on Monday morning average 15mb, thanks for everyones help and comments in getting me through this almost impossible task.
Cheers
Willie
Looks like a good result, 15mb where you are. I would try a few tests around 7 or 8pm when all the soaps are on.
https://www.nperf.com/en/ is a good test site to use as it also gives latency and jitter results. These are important if you intend to use IPTV, the lower the better. :D
Hi Willie, you've had Movistar in for a week now, so can you comment on the service, download speeds etc.
Tom.